Expired Gift Card?
If you have a gift card that you haven't been able to redeem prior to it's expiration date, you will be able to apply the amount paid for the gift card toward any full-price massage session.
While I hate that I have to write this, experience has proven it to be a necessity: any and all inappropriate (ie sexually offensive) or harassing texts, emails, or behavior during massage will result in the perpetrator immediately having their conversation or session terminated, their information and offense reported to the authorities, and forever be banned from White Orchid West and any of it's affiliates. We take a great deal of pride in our work as healers, and have zero tolerance for any individuals that choose to disrespect our livelihood.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the **following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the 50% of your appointment cost. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We look forward to working with you!
**in the event of an emergency, these policies may be reconsidered, depending on your communication with your LMT and White Orchid West.